Keeping your customers happy is vital if you want to grow your business.

Zoho Desk is cloud helpdesk software with class leading features, including:

• Multi-channel conversations. Customers can communicate with you using email, phone, chat social media and more. This information goes into one interface.
• Automated responses, ticket routing with escalations and workflows.
• Measure customer happiness with Happiness Ratings, reports and KPI dashboards
• Native support for 9 languages so you can support customers in their native tongue.
• Apps for Android and iOS mean you can help your customers from anywhere.

Specialised tools for IT teams including:

• Zoho Assist – Remote desktop support
• MDM – Mobile device management
• Service Desk Plus – IT Service Desk Management

Ascent Business can help you with implementing these tools to suit your needs with industry best-practices.