We chose Zoho to manage our business operation due to it's flexibility and broad range of integrated business applications. Working closely with Ascent Business on a number of projects to customize these apps to our unique needs has been great. We have been able to improve efficiency internally, have more control over our processes and receive better management information at the same time. Ascent Business understands what we are trying to achieve and are able to give real advice to get the most out of the platforms - they are our IT department.
We used Ascent to help us make the leap to Zoho CRM from our old provider and we found them to be extremely helpful and knowledgeable, not just actioning our requests but offering better ways of doing it.
John and the team at Ascent helped us to effectively configure and launch Zoho CRM to our 170 users globally. They helped us navigate through potential issues, supported in conversations with Zoho and wrote functionality / reports where we found them too complex. We really appreciate all the support, will continue using them and would not hesitate to recommend Ascent Business to other businesses.
Ascent have become a genuine partner in the growth of our business. Ascent's services centre around the leveraging of the Zoho suite of tools and here they excel. But their team also have the expertise and experience to provide a consulting approach that has added genuine value in helping to shape the optimal business solutions for our firm. The breadth and depth of the Ascent technical knowledge has ensured they have been able to tailor solutions to our very specific bespoke and exacting needs. Based on previous experience and research, I have not found any other firms in Ascent's niche with the ability to match this end-to-end service.
I had campaigned to change our CRM database for 4 years and when my MD gave me the go-ahead to transition from a poorly Sage ACT! database to Zoho I was thrilled. Ascent business took away all the pain of specifying and building a database and now we have a product that works the way we want it to work, and taught us how to maintain it in the process. We could not have achieved this without the experience and knowledge of the Ascent team. It is early days but the adoption of Zoho with the support of Ascent could potentially transform our business process and ultimately help us win more sales.
I invested in Zoho early 2016 and although it is a fantastic CRM system we did not manage to get it configured to the needs of the business initially. Ascent Business then played a fabulous role on helping us set up and progress with Zoho CRM. The team have all been extremely helpful and provided a competitive service pack for my business. We plan to purchase another service pack and continue to work together to maximise the results that Zoho can provide. I would recommend Ascent Business to everyone.
I commissioned Ascent to implement an integrated Zoho CRM solution for my rather complex training organisation. They were patient in listening to my demanding and lengthy requirements. My new customised CRM from Ascent gave me the confidence to understand, cleanse and use my data effectively and manage my Business more efficiently. Thank you to John and Ascent!