Ascent Managed Services
Ascent Managed Services
Support today, optimisation for tomorrow. A roadmap for Customer Success.
The commercial integrity and good health of your business revolve around your Zoho implementation; the better it is treated and maintained, the more beneficial it will be to your business. More often than not, too many CRM systems are allowed to stagnate as the business loses focus on itself and its systems. No one actively wants to be complacent – it just happens as you are distracted by business affairs and fire-fighting.
That’s why this service makes commercial sense – we will not allow your Zoho implementation to stagnate.
Your Zoho platform shouldn’t stand still. Ascent helps you get more value from your Zoho investment, covering:
- Access to the Ascent UK Helpdesk
- Quarterly Business Reviews
- Proactive platform monitoring and management
- Strategic advice to ensure your Zoho environment stability.
Your business is constantly evolving in this ever-changing and challenging world to operate in, and Zoho is also continually evolving.
Ascent Managed Services: How It Works
We help you by:
Answering day-to-day user questions.
Monitoring Zoho product changes.
Identifying deprecations.
Reviewing integrations.
Exploring new applications and AI opportunities.
Providing expertise and experience.
The alternative is reacting when something goes wrong; we take a proactive approach to managing and improving your Zoho environment.
What else:
- How-to questions and guidance
- Assistance with using existing functionality
- Advice on configuration and workflows
- Guidance on best-practice use of the system
- Support for users as they become more familiar with the platform
Quarterly Business Reviews
Every quarter, we review your Zoho environment against your unique business requirements. This covers:
- Platform health
- Zoho product updates
- Zoho Systems Check, covering:
- New Zoho applications and functionality
- Major product releases
- Changes to existing functionality
- API changes and deprecations
- Changes that may affect existing integrations
- Security or platform considerations
- New automation opportunities
- AI and intelligent automation capabilities
Rather than simply providing generic Zoho release information, our focus will be on what the change means for your organisation and whether you need to do anything about it.
What’s not included:
To ensure expectations are clear, the managed support service would not include development or project work.
Where additional work is required, we will discuss the requirement with you and provide a separate quotation or agreed project scope.
Client Success Stories
Let's Discuss Your CRM
If you're ready to optimise your Zoho setup with Ascent Managed Services, book a call with our experts today.
Book a discovery call with our consultants, or enquire at info@ascentbusiness.co.uk