Zoho Desk
Zoho Desk
The UK’s No. 1 Zoho Desk experts.
We use Zoho Desk to navigate and resolve business problems that might leave other consulting firms at a loss.
What can Zoho Desk do for you?
Zoho Desk’s support ticketing solution is designed to handle both internal and external issues that arise within your business. Zoho Desk is an incredibly powerful and extendable application that can be tailored to your business needs, whether you require a straightforward setup that takes half a day or a more complex configuration that spans 30 days.
Zoho Desk integrates seamlessly with Zoho CRM and Zoho Finance, allowing you to track your customers and their interactions with your support system. This integration ensures that all customer data is centralised, providing a comprehensive view of their support history and enhancing your ability to deliver exceptional service.
Helping you succeed with Zoho Desk
With over 100 years of accumulative systems experience in the team, we have a huge amount of experience in implementing support desks.
Our consultants can help you:
Integrate Zoho CRM with your Zoho Desk to speed up ticket logging and processing.
Customise modules, forms, fields and workflows to simplify the way you share information internally.
Improve response and fix times by utilising your very own knowledge base.
Teach you how balance the load on your support desk with reporting and dashboarding specifically designed for a support environment.
Integrate Zoho Desk with your communications channels, email, WhatsApp, social, Telegram and WeChat.
How we can improve your business with Zoho Desk
New Ticket Prioritisation
We can help you set up Zoho Desk to prioritise your tickets based on any rule set you choose. This ensures that your important customers receive the attention and service they deserve. By customising the ticket prioritisation process, you can create rules that automatically sort and rank tickets according to factors such as customer status, issue severity, and response time requirements.
Triage and Allocation
We set up triage processes to help allocate support tickets to the correct resources. By implementing an efficient triage system, you ensure that each ticket is directed to the appropriate team or individual from the start, reducing the number of touchpoints and saving time and effort in handling support requests.
SLA and Escalation
Set up Service Level Agreements (SLAs) to ensure your team delivers a consistent level of service and prevents issues from being overlooked. By implementing SLAs, you can establish clear expectations for response and resolution times, helping your team prioritise their efforts and stay on track.
Want to learn more?
Client Success Stories
Let’s Build a CRM That Works For You
Whether you’re exploring Zoho Desk for the first time or looking to improve your existing setup, our consultants can help you today.
