Salesforce Agentforce

Salesforce Agentforce helps you scale your operations with AI agents that automate tasks, resolve customer issues, generate content and run workflows across your CRM. It connects your data, knowledge and processes into one AI‑powered system – enabling faster resolutions, higher output from your teams and more personalised customer experiences.

Book a discovery call

What Salesforce Agentforce Helps You Achieve

Automate repetitive tasks across sales, service and operations
Deploy AI agents that resolve cases and generate responses
Use grounded AI to ensure accurate, compliant outputs
Improve productivity with intelligent workflow automation
Deliver personalised experiences using real‑time CRM data
Reduce operational costs with scalable automation

How Our Salesforce Consultants Help You

At Ascent, we design Salesforce Agentforce solutions around your commercial goals – not generic templates.

We help you:

Implement and customise Agentforce.

Build AI agents tailored to your workflows and processes.

Integrate Agentforce with Sales, Service & Marketing Clouds.

Connect your knowledge base for accurate AI responses.

Create dashboards for agent performance & automation ROI.

Train your team to adopt AI‑powered workflows effectively.

Advanced Capabilities Inside Salesforce Agentforce

AI Agents: Deploy autonomous agents that resolve cases, generate content and complete tasks.
Workflow Automation: Automate complex processes using AI‑powered decisioning and routing.
Grounded Knowledge: Connect your knowledge base so AI agents deliver accurate, compliant responses.
Data‑Driven Personalisation: Use CRM data to personalise interactions across every channel.
Case Resolution AI: Recommend next actions, knowledge articles and responses in real time.
Agentforce Studio: Build, configure and manage AI agents with low‑code tools.

Why Choose Salesforce Agentforce?

AI Agents

Automate tasks, generate responses and resolve cases at scale.

Workflow Automation

Automate complex processes with AI‑powered decisioning.

Grounded Knowledge

Ensure AI outputs are accurate, compliant and aligned with your data.

Personalised Experiences

Use CRM data to tailor interactions across every channel.

Case Resolution Intelligence

Accelerate resolutions with AI recommendations and search.

Agentforce Studio

Build and manage AI agents with low‑code configuration tools.

Use Cases for Salesforce Agentforce

AI‑Assisted Case Resolution: Use AI agents to recommend actions, generate replies and resolve cases faster.
Sales Automation: Automate follow‑ups, data entry, qualification tasks and opportunity updates.
Knowledge Bases: Connect your knowledge base so AI agents deliver accurate, contextual answers.
Workflow Automation: Automate multi‑step processes across sales, service and operations.
Content Generation: Generate personalised emails, summaries and responses using grounded AI.

How Salesforce Agentforce Improves Your Processes

Higher Productivity: Automate repetitive tasks so teams can focus on high‑value work.
Faster Case Resolution: Use AI agents to recommend answers and complete tasks instantly.
Consistent Customer Experiences: Deliver accurate, personalised responses across every channel.
Better Operational Efficiency: Reduce manual work with AI‑powered workflows and automation.
Real‑Time Insights: Track agent performance, automation impact and ROI.

Get Started with Salesforce Agentforce

Transform your operations with AI‑powered agents – book a free call with Ascent’s experts today.